Last updated: 13th August 2025

1. Introduction

Digital Energy Solutions Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

As a UK-based business, we adhere to the UK General Data Protection Regulation (UK GDPR).

2. Who We Are (The Data Controller)

Digital Energy Solutions Ltd. is the Data Controller responsible for your personal data.

• Company Name: Digital Energy Solutions Ltd.
• Registered Address: 21 Commonfields, West End, Woking, England, GU24 9JA
• Email for Privacy Enquiries: info@digitalenergy.org

3. The Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you.

Data You Provide to Us

This is information you voluntarily provide when you interact with our website, such as by filling out a contact form or signing up for our newsletter.

• Contact Form: First Name, Last Name, Email Address.
• Newsletter Sign-up: First Name, Last Name, Email Address.

Data We Collect Automatically

This data is collected automatically when you use our website. We do not use this to identify you as an individual.

• Technical Data: Internet Protocol (IP) address.
• Usage Data: Information about how you use our website, such as your browsing patterns, pages viewed, and the time and date of your visits. This is collected via Google Analytics.

4. How We Use Your Information

We use your personal data for the following purposes, with a legal basis for each:

• To Respond to Your Inquiries: When you contact us via a form, we use your name and email address to reply to your questions. Our legal basis for this is our legitimate interest in communicating with you.
• For Marketing Communications: If you sign up for our newsletter, we use your contact details to send you relevant updates, news, and insights about our services. Our legal basis is your explicit consent. You can withdraw this consent at any time.
• To Improve Our Website: We use data from Google Analytics to understand how visitors use our site. This helps us identify areas for improvement and ensure the website is effective and easy to use. Our legal basis for this is our legitimate interest in growing our business and providing a quality service.
• To Manage Client Relationships: We use a CRM to manage and organize communications with our clients. Our legal basis is our legitimate interest in managing and growing our business.

5. Cookies Policy

Our website uses cookies to enhance your experience. A cookie is a small file of letters and numbers that we store on your browser or your device’s hard drive.

Types of Cookies We Use

We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the website to function correctly. They cannot be turned off.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They collect anonymous data via Google Analytics.
• Marketing Cookies: These cookies may be set through our site to build a profile of your interests and show you relevant content.

Managing Your Cookie Preferences

We use CookieBot to manage your cookie preferences. When you first visit our site, you will be presented with a cookie consent banner that allows you to:

• Accept or decline all cookies.
• Select which categories of cookies you wish to accept (e.g., you can choose to accept only strictly necessary cookies).

You can change your preferences at any time by clicking the cookie icon on our website.

6. Sharing Your Data

We will not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business and website. These partners are required to respect the security of your data and treat it in accordance with the law.

• Mailchimp: We use Mailchimp to manage our newsletter and email marketing communications. Your name and email address will be stored on their platform.
• CRM Platform: We use a CRM platform to manage our client relationships and communications.

We do not transfer your personal data outside of the UK or the European Economic Area (EEA).

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to employees and partners who have a business need to know.

8. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. This is generally for the duration of our business relationship with you.

9. Your Legal Rights Under UK GDPR

Under UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how we use your data.
• The right of access to the data we hold about you.
• The right to rectification if the data we hold is inaccurate or incomplete.
• The right to erasure (also known as the ‘right to be forgotten’).
• The right to restrict processing of your personal data.
• The right to data portability, allowing you to obtain and reuse your data for your own purposes.
• The right to object to the processing of your data in certain circumstances.
• The right to complain to the Information Commissioner’s Office (ICO) if you are not satisfied with our response to a request.

If you wish to exercise any of these rights, please contact us at info@digitalenergy.org.

10. Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top of this page will indicate when the most recent changes were made.